Supra Billing Update

Supra’s NEW Automated Billing

Supra is introducing a new billing and payment system to help streamline processes for keyholders and put more self-service in the hands of account holders. Below are a few essential things to know about the new system. Automated notices will take place if the credit card on file is rejected for payment: 1 DAY after the debit credit card payment is unsuccessful a courtesy email will go out to notify agents to update their credit card that is on file. 5 DAYS after the debit credit card payment is unsuccessful, your eKey app will stop working.  A big red notification button will present itself in the app to update your account. 25 DAYS after the debit credit card payment is unsuccessful, a $25.00 late fee will be added to your account balance. An additional email notification will go out about this account update. At any time a keyholder can re-activate their account...

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