Cloud CMA SSO Bug

Cloud CMA Known Bug

This Issue Has Been Resolved!

Click Here If You Implemented The Workaround Outlined Below
and Need to Revert Your CLOUD CMA Changes.

ISSUE

A new bug has developed where agents are unable to access CloudCMA.

In short, W&R Studios made changes to their data/processes that are causing SSO (single-sign-on) login failures for our members accessing CloudCMA. Apparently, they updated our agent’s MLS IDs to include CRMLS’s ‘ITC-‘ prefix.  CloudCMA support has sent this issue to their development team with a request for a high priority fix.  No ETA yet.

There is a short-term workaround, but there is a caveat.  If an agent implements this fix, they will have to undo it once CloudCMA fixes the i-Tech MLS ID prefixing issue.

WORKAROUND

The workaround is to access CloudCMA directly at www.cloudcma.com. Here are the steps to follow:

  • The agent will be prompted for their email address and MLS password.
  • Once entered, the agent will be taken to their CloudCMA page.
  • The agent needs to open the drop-down menu in the upper right corner.
  • From the menu select ‘Settings’.
  • Under MLS Configuration, enter “ITC-“+ their i-Tech MLS ID without any spaces.
    For example:  G1234567 becomes ITC-G1234567.
  • Then enter the MLS password and save the changes.

The agent can proceed to CloudCMA and access prior CMAs or create a new CMA.  Until there is a fix, the agent will have to enter the comparable listing numbers for their CMA instead of transferring them directly from i-Tech.

We will let you know when we hear back from W&R Studios that a programming place has been put in place.

We appreciate your patience and understanding through this transitional glitch.