How to File an Ethics Complaint: Start Here

In order for a complaint to be considered filed timely with the Association, the complaint must be filed within 180 calendar days from the time that the facts giving rise to the dispute could have been known in the exercise of reasonable diligence or 180 calendar days after the conclusion of the transaction or event, whichever is later.

You may want to become familiar with California Code of Ethics and Arbitration Manual, as this is the set of rules that are used to process complaints filed with the Association.

Finally, please note that since the Association is not a government agency, it does not have the authority to take action regarding the licensing status of its members. If you have filed a complaint with a court or a government entity – such as the California Department of Real Estate – you still need to file your complaint with this Association within the time limit. However, your complaint may be held in abeyance until the other investigation or proceeding is concluded.

Please use the following documents to assist you in filing a disciplinary complaint with the Glendale Association of REALTORS®:

Many ethics complaints result from misunderstanding or a failure in communication. Before filing an ethics complaint, make reasonable efforts to communicate with your real estate professional or a principal broker in the firm. If these efforts are not fruitful, the local board or association of REALTORS® can share options for dispute resolution, including the procedures and forms necessary to file an ethics complaint.

Please contact GAOR for any specific questions you have about your ethics complaint.

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