Supra Payment Management Update

Dear Members, Following is a notice from SUPRA. Dear Supra Customers, Effective January 31, 2021, Supra will no longer process ACH payments (electronic, bank-to-bank money transfers) for monthly debits. Keyholders who pay their Supra key fee using the ACH payment option will be affected by this change. We are implementing this change to the Keyholder payment options in order to streamline our processes and provide better service to our customers. SupraNET and SupraWEB will be updated in mid-December 2020 to discontinue ACH as a payment option. After the change is made, you will no longer be able to sign up Keyholders with the ACH payment option for initial or recurring payments. Any Keyholder currently set up to pay via ACH will need to change their payment option to a debit or credit card no later than January 31, 2021. Pre-paid cards can also be used as a payment option...

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Supra Service Hours

Supra Service Hours at GAOR

Most Supra services and payments can be handled online or over the phone. However, in some cases, you may need to come to the office. Due to local regulations, we must limit staff hours in the building. With this in mind, please adhere to the following: Call or email us in advance and make an appointment to come in. The appointment windows are Tuesdays and Fridays from 2:00 – 3:00 p.m. only. Please do not be late or come to the building outside of these times. Do not show up without an appointment. If you miss your appointment time then reschedule with the staff to come in during the next appointment window. If you have a major emergency and need a Supra box right away, contact us. SOON….We will have a new phone system in place that the staff will be able to pick up remotely. FOR NOW…the quickest...

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