Supra Billing Update

Supra’s NEW Automated Billing

Supra is introducing a new billing and payment system to help streamline processes for keyholders and put more self-service in the hands of account holders. Below are a few essential things to know about the new system. Automated notices will take place if the credit card on file is rejected for payment: 1 DAY after the debit credit card payment is unsuccessful a courtesy email will go out to notify agents to update their credit card that is on file. 5 DAYS after the debit credit card payment is unsuccessful, your eKey app will stop working.  A big red notification button will present itself in the app to update your account. 25 DAYS after the debit credit card payment is unsuccessful, a $25.00 late fee will be added to your account balance. An additional email notification will go out about this account update. At any time a keyholder can re-activate their account...

Supra eKey

SUPRA eKey Software Upgrade Requires Apple iOS 12+ or Android OS 8+

On December 31st, older Supra eKEY apps will no longer function. To ensure you maintain access to Supra Lockboxes, please update to the most recent version of the eKEY app as soon as possible. The latest version of the eKEY app requires your device to use one of the following operating systems: Apple iOS 12 or later. (Not sure which version you have? See Apple’s guide.) Android OS 8 or later. (Not sure which version you have? See Google’s guide.) Although most devices in use today can run the latest version of the eKEY app, there may be some older devices that may not be able to update to this version. This means that a very small percentage of people may need to upgrade to a newer device. If you know you use an older device, or are not sure, please check out Supra’s guide to device and software requirements....Continue reading

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